Question 1

Im all new to Prisume / 3manager, how do I get started?

Accepted Answer

The best answer to this question is to have you look at these videos on how to get started.  (Click the image to open the videos)

https://static.wixstatic.com/media/045479_bfbcec40658e475a85d409417fae5b9b~mv2.png

or use this link:

https://vimeo.com/showcase/8555441 (https://vimeo.com/showcase/8555441)

Question 2

How can I start using Prisume without an account?

Accepted Answer

Contact your Despec representative to set up your Prisume account. They'll provide your login details. Once you have access, you can begin adding clients and setting up automated supplies ordering.

Question 3

Where can I log in to Prisume?

Accepted Answer

You can log in to Prisume at https://prisume.3manager.com. If you are using a 3manager account with the Prisume integration enabled, use the login URL provided by your 3manager provider.

Question 4

Whats the minimum requirements?

Accepted Answer

Operating system:

Windows: 
Microsoft Windows based computer (XP SP3 or newer / 2003 Server or newer) Microsoft .NET Framework 4.6 or newer.

Linux x64: 
The data collector works with common Linux distros such as Ubuntu, Debian, CentOS and more). 64bit only

Linux ARM: 
For Raspbian OS used on Raspberry Pi (RPI)

Mac OSX: 
Mac OSX 10.15.3 or newer (64bit only)

Browsers: 
Google Chrome, Safari, Firefox, Microsoft Edge. Internet Explorer 11 or newer.

Hardware: 
The data collector requires minimum of 10GB free hard disk drive and 4GB RAM with Internet access. It’s not recommended to install the data collector on laptops as it may scan other networks. If a computer is not available for installation, we recommend using a Raspberry Pi 3 model B or newer with a minimum of 16GB SD card.

Proxy: 
If proxy is used, user and password is needed to access the 3manager server. HTTP 1.1 compliant proxy server, domain proxy and PAC file compiled proxy is supported.

SNMP: 
SNMP enabled. (Minimum V1-2). SNMP v3 is supported. Minimum lengths of passwords is 8 characters when configuring the SNMP V3 on the printers.

Ports: 
161/162 (SNMP) and 443/80 (Internet)

Question 5

Which ports do the data collector use?

Accepted Answer

The data collector is an SNMP (simple network mangement protocol) based software. This means that its using port 161/162 for internal communication with the printers.

When sending the data its using port 443 (SSL) in an encrypted form to the Prisume portal.  It is possible to use port 80 if 443 is not possible, but we do not recommend this because of the missing encryption.

Question 6

Do you have a security document?

Accepted Answer

Yes, this can be downloaded at https://www.3manager.com/downloads (https://www.3manager.com/downloads)(bottom of the screen)

Question 7

What's the process to remove devices from Prisume?

Accepted Answer

To remove devices from Prisume, go to Dashboard > Equipment. Select the devices you want to remove and click "Unmonitor." Alternatively, use the "Stop monitoring" option on the device's detailed page. To re-monitor, go to Account Settings > Device Monitoring and click "Monitor." The data collector will update automatically.

Question 8

When will supplies ordering happen?

Accepted Answer

Supplies ordering can have various settings, but by default supplies will be ordered if they have less than 20% OR 20 days left. Orders are done daily and you have the option to include bulk orders so you reduce logistic costs.

However these settings are configurable, so you would need to go to your own level in Prisume and check your Supplies ordering settings.

1. Go to your vendor level (The level where you are also added as a team member)
2. Click the 3 dots to access the feature menu
3. Click Reports
4. Click Supplies Ordering
5. Click the report of interest.

Here you will see the settings and you can change them if needed.

Question 9

What if a supply item is out of stock?

Accepted Answer

If a supply item is out of stock, Despec will contact you with a status update or alternatives.

Question 10

Where do I see the last order date?

Accepted Answer

You can see this in multiple places in Prisume:

The supplies dashboard in the bottom section by clicking the "Order" tab.

https://static.wixstatic.com/media/045479_a33522ea5a4f4d969773b460d9eeaf85~mv2.png

The device journal on the supplies indicator widget

https://static.wixstatic.com/media/045479_3bc2e82b87bf49908d54bf181eee698c~mv2.png

In the QR scan option

https://static.wixstatic.com/media/045479_83ac1ae53d4d42819c9e465a33fbc6ac~mv2.png

Question 11

Is there an overview of all orders?

Accepted Answer

Yes, in the supplies dashboard in the bottom section you will an overview of all orders.

https://static.wixstatic.com/media/045479_a33522ea5a4f4d969773b460d9eeaf85~mv2.png

Question 12

How do I add a device to the supplies ordering list?

Accepted Answer

To add a device to the supplies ordering list, make sure it's marked as "Managed." After onboarding your client and adding all necessary addresses and departments, mark the devices you deliver toner to as managed. These devices will then be automatically included in the supplies ordering report.

Frequently Asked Questions