Smarter Service Management with 3manager
- Henrik Lundsholm
- Sep 19
- 2 min read
Keeping customers happy in managed print services often comes down to one thing: solving problems fast.
The challenge for service managers is that too much time gets wasted on chasing alerts, sending techs too early, or missing the context that could have prevented a second visit.
At 3manager, we designed our service management tools to make support simpler, faster, and more efficient. Here’s how.
1. Alerts and QR Tickets: The Fast Entry Point
When a device reports an error, you need the right information at the right time. With 3manager, you can set flexible alert profiles so critical issues go directly to your service team while less urgent ones are routed elsewhere. This keeps workflows clean and avoids alert fatigue.
For end-users, the QR ticket option makes it simple to log a case directly from the device. Instead of waiting on phone calls or emails, your service desk receives structured information instantly, ready to act.
2. Troubleshoot Before Sending a Tech
Rolling a truck costs time and money. Often, the issue could be resolved remotely if you just had the right access. With 3manager, service managers can:
✔️ Use EWS Anywhere to access the device’s embedded web server remotely
✔️ Connect through manufacturer integrations like HP SDS or Epson ERS for advanced diagnostics
✔️ Check whether other devices at the site are experiencing similar problems
This way, you resolve issues faster, reduce unnecessary visits, and give customers the experience they expect.
3. Event History and Firmware Insights
When you do send a technician, context is everything. 3manager provides full event history so your team can see what has already happened, what was tried, and what worked. This reduces back-and-forth and helps first-time fixes.
You also get visibility into firmware versions across the fleet. If you need to isolate devices running outdated versions, it only takes a few clicks. This avoids repeated problems and ensures your customers stay secure and updated.
The Result: Faster Fixes, Happier Customers
By combining alerts, remote troubleshooting, and historical data, 3manager gives service managers the tools they need to cut fix-time and improve customer satisfaction. It is about giving your team clarity, not just data, so they can focus on solving problems and building trust.
If you are ready to make service management simpler and more effective, discover how 3manager can support your team today.
