Tracking printer downtime and fault events with ease
Understand the performance of your office printers and MFDs with downtime tracking and analytics.
Get printer insights fast
Get updated fast on how a printer is performing.
Need more documentation? Click the event log and check all the logs for the last 30, 90 or 365 days.
Get an overview of all printers with critical errors
If you need a report on all printers and MFD´s create a report included devices of interest. For example, contracted devices or managed devices.
It's easy to create an overview of the segment of devices you need.
Schedule as a report to make life even easier.
Printer faults feature overview
Device event report
Filter the printers of interest and export all critical events registered to Excel on the entire account. Quickly remove irrelevant alerts and notifications and document actual downtime for your SLA and status meetings.
Export on demand or schedule as an email report.
The event log
Quickly learn about critical events in the device journal, showing number of critical events, warnings and notifications.
The printer event dashboard
The printer equipment dashboard is highly flexible and can show any historical or current printers with faults. This will make it easy for any to quickly identify which printers needs attention. For office equipment dealers or end-users this is a quick way to not just get an overview but also have the ability to see if other printers are having problems that need field service.
Printer fault notifications
There are 2 types of notifications when printers are having faults. One is the automated alert notification where the 3manager printer data collector automatically registers the fault and sends an email to the service partner. The other notification is the manual notification which is done by the user easily using a QR option to report printer problems.
Read more about printer alert notifications here.