Using HP Smart Device Services (HP SDS) with 3manager MPS software.
Combine the business intelligence from 3manager MPS software with HP office printers' remote monitoring and cloud management. The HP SDS integration in 3manager will help you to get started quickly managing your HP office printers remotely. Save time, frustration, and money.
What is HP SDS?
HP Smart Device Services (HP SDS) enables remote printer management at a completely new level making it possible to quickly resolve tasks normally requiring onsite access or use remote support software.
Now simply go to the HP printer in 3manager and make use of the smart device services functionality.
The 3manager HP smart device services integration is available on all plans. The range of SDS functionality can vary depending on your model.
HP SDS features at a glance
HP SDS Cloud DCA
Reboot the printer
Upgrade or downgrade firmware
Get event logs
Get how-to-fix video guides
Track historical supplies replacements
Configure one or multiple printers easily
Get access to the HP EWS
Reduce premature toner replacements
Predictive analytics with time-to-fail estimations
+ ongoing development
With the HP SDS Cloud DCA you dont need to install any data collector.
With the 3manager integration, you do not need to install the 3manager data collector. The HP printer will communicate directly to 3manager and provide all the required data.
Simply onboard the printers you would like to manage in 3manager, and you will get all the benefits from 3manager as well HP SDS in one tool, without having to install any data collectors at the customer site.
Please note that only HP models using Futuresmart 4.9 or newer is supporting the Cloud DCA option.
The best printer is always the one the user doesn't notice.
With HP SDS you will be able to reduce time-to-fix dramatically as you can practically perform all actions needed from 3manager without even calling the client or scheduling an online support session.
This means that you not only reduce time consumption but also costs for transport to fix problems which don't require a technician to be at the office.
Respond fast to printer faults
Reduce time-to-fix and printer downtime
Reduce configure time using mass-deployment
Reduce costs and increase profits
Avoid sending technicians unnecessary
Boost your preventive maintenance
Increase customer satisfaction
Integrated directly in 3manager MPS software
Reduce service cost, maximize uptime and get happy customers with 3manager and HP smart device services.
For example, from the dashboards, you can quickly identify HP printers that have errors.
With the SDS integration, it's easy to understand what and how to fix.
Easy to get started
Activate HP SDS in just a few clicks in 3manager. Login to SDS is not needed as the feature are available in the 3manager interface.
Customers don't like to wait. With HP SDS they don't have to. Connect to the device instantly after receiving the alert notification.
When a printer reports an error, the 3manager data enables your technician to diagnose before visiting the customer and make sure that the problem is solved the first time instead of having to visit the customer multiple times.
Become an expert in HP troubleshooting with a click. For every error code received the HP SDS shows recommend fix options including detailed guides and video examples.
Who is HP SDS for?
3manager with HP SDS is for HP Partners, resellers, and printer maintenance companies, who wish to provide smart maintenance services on HP printers.
Preventive maintenance using HP SDS and 3manager MPS tools
With HP SDS and 3manager, you get the ability to offer preventive maintenance using the HP SDS functionality combined with the business intelligence from 3manager printer management software.
Supported HP SDS office printers
The firmware of your HP printer defines the HP SDS features supported. Download the HP SDS whitepaper here
Would you like to more about how 3manager software can help to automate time demanding tasks when it comes to printers, feel free to try out the free trial or book a meeting with one of our consultants
Overview of 3manager HP SDS functionality
HP SDS Cloud DCA
Manage HP devices using futuresmart 184.108.40.206 or newer with having to install the JAMC data collector. Devices are communicating directly with 3manager. Option to use without installing 3manager DCA.
Reboot the HP printer directly from 3manager including status for status.
Access EWS (Embedded Web Server)
Access the embedded web server of the HP printer directly from 3manager including the ability to remote manage the printer display.
Predictive analytics / alerts
Get information about predicted errors with time-to-fail estimations and time-to-fix as well need for spare parts and tools.
HP diagnostics with parts and instructions
Get access to logs and description of printer faults including how-to-fix guides for fast remediation.
Configure one or multiple devices in bulk directly from the 3manager cloud. Push configurations to multiple networks from one place.
Notification when supplies needs replacement
Control when the HP printer should indicate when supplies should be replaced. Avoid premature toner replacement.
Track all historical toner replacements including remaining toner levels at replacement date.
Upgrade firmware on any HP printer including an overview of the latest version of firmware versions.
Ongoing HP SDS development
We keep on adding new HP SDS functionalities in 3manager. If there is a specific feature you need please contact support.