Why Most Print Problems Start Long Before Anyone Notices

And how 3manager helps dealers stay ahead instead of catching up

In Managed Print, the biggest challenges rarely begin with empty toner or a broken device.

They begin much earlier, in places where most tools give you no visibility at all.

• A slow rise in colour volume.

• A device that prints outside peak hours.

• A customer using equipment far below their real needs.

• A service issue that appears on one device but spreads across a department.

These small signals decide retention, profitability and customer trust. If you only react when something breaks, you are already on the back foot.

3manager is designed to change that.

1. The cost of blind spots in MPS

Dealers rarely lose customers in one moment. They lose them when early indicators go unnoticed.

Without the right insights, it is hard to know:

• When a customer’s behaviour is shifting

• When volumes are rising faster than expected

• When a device is heading for downtime

• When cost trends are outside the contract model

• When a customer is quietly losing confidence

Small changes build up until the customer feels the service is no longer aligned with their needs.

3manager makes these signals visible early so your team can act with confidence.

2. Trend alerts that help you stay ahead

Print environments move fast. What looks stable one month can shift the next. That is why trend alerts in 3manager monitor what matters over time, not just in the moment.

Dealers can track:

✔️ Rising or falling volumes

✔️ Cost behaviour outside expected patterns

✔️ Devices drifting outside recommended use

✔️ Imbalances between colour and mono

✔️ Equipment reaching end of life sooner than planned

Instead of reacting when things go wrong, your team can adjust before it becomes a problem for the customer.

This is what protects contracts and strengthens retention.

3. Status meetings without hours of preparation

Many dealers spend far too much time collecting data for customer meetings.

• Pulling pages from multiple reports.

• Comparing usage.

• Searching for exceptions.

• Trying to build a clear story from raw numbers.

3manager removes all that work.

You get a complete view of the customer in one place.

Volumes, trends, alerts, contract insights, replacement models, green metrics and fleet status.

Everything ready to present without hours of manual preparation.

This makes your team look prepared, proactive and professional. And it shifts the relationship from “reporting numbers” to “giving guidance”.

The shift from firefighting to proactive advisory

This is the real goal.

Dealers who win long term are the ones who move from reacting to advising.

• From tasks to strategy.

• From “fixing issues” to “preventing issues”.

3manager supports this shift by giving every role the right insights.

• Sales.

• Service.

• Supplies.

• Management.

• CSR.

Everyone sees the same picture. Everyone works from the same facts. And customers feel the difference instantly.

A stronger customer relationship starts with better visibility

If your team wants to avoid surprises, protect margins and hold on to customers longer, visibility is the foundation.

3manager gives you that visibility. Not as extra work, but as clarity built into your daily flow.

Your customers expect you to stay ahead. With 3manager you can.

➡️ Learn more at www.3manager.com